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Chrisco Customer Guarantee
Why choose Chrisco?
How Chrisco prices compare with supermarkets
We guarantee you will get the products you paid for.
You can order a gift for someone else
We guarantee our products are good quality
Your order
Customer Service
Membership Number
Products and Pricing
Credit Balance
Packing
Delivery
Gift Card/Voucher delivery
Rural Delivery
Returns
Cancellations and Refunds
Catalogue
Privacy Policy
About my Payments
Chrisco is a reputable company with a 30-year history. You can be assured of our integrity. We’ll stand by our promises and make sure you’re entirely happy with your order.
We take pride in our code of ethics and the way we maintain the highest standards of customer service at all times. You can rest assured that our procedures are tried and proven. That’s because we’ve developed them with advice from our customers over many years.
The price you pay includes the cost of collecting your payments (charged to us by our bank), special packing, delivery,and GST and is fixed for the year. We do charge a little more than some supermarkets because of all the extra costs, but thousands of customers think that Chrisco is great value and tell us they wouldn’t be able to manage without our help. Click here for the information on our products and pricing.
Chrisco was established in 1977, and we’ve been supplying hampers here in New Zealand since 1993. The fact that we’ve been around for so long demonstrates our commitment to service and delivery. We’ll be around for many years to come!
Simply let us know when you order that it’s a gift and we’ll enter a delivery address for the gift recipient, or complete the gift section on the reverse side of the order form.
We only use brands you know and trust, and will only deal with suppliers who have an established track record for goods of the very highest quality.
We take orders up until 26th October 2012, but remember the earlier you order, the smaller your weekly payments will be. All hampers are delivered from November to mid December with the exception of 'Back to School Hampers', which are delivered in late January 2103.
Our Customer Service Centre is open from 8.00am to 5.00pm weekdays (excluding public holidays) on 0800 831 300. If you have any comments or queries our friendly Customer Service team will be more than happy to help.
Your Membership Number is important. It is the way that we identify you and keep your account up to date. Please write your Membership Number on all letters to us and also quote your Membership Number when calling the Customer Service team on the phone or emailing us.
Chrisco may make product substitutions of products. For example, this may occur if a product is not available. All weekly payments are rounded off to the nearest 5 cents. All prices are inclusive of GST, tax and/or duty where applicable. Should there be any alteration in rates of GST, tax or duty, or any unforeseen price increases, Chrisco reserves the right to substitute or adjust hamper contents accordingly to cover increase.
We reserve the right to deduct a $25 administration fee per annum from any credit balance on an inactive account.
All hampers are carefully packed into specially designed cartons and quality checked. Our frozen hampers are packed in insulated cartons. Frozen products must be put in the freezer as soon as you receive them.
All deliveries are made from November to mid December. We’ll send you a delivery advice card to inform you which day your hampers will be delivered. All deliveries are made on the day between 7am and 7pm. Due to the nature of frozen goods, customers must be home to accept delivery on the day advised, or make arrangements with friends or neighbors to accept it for you. We recommend you put frozen hampers into your freezer as soon as you receive them. In accordance with the sale of Liquor Act, customers who purchase hampers containing alcohol must be over the age of 18 years at the time of order. Chrisco Distribution Ltd is the licensed mail order company for all orders containing alcohol. While every effort is made to deliver on the date advised, Chrisco cannot accept any liability for delay due to the customer’s failure to complete customer obligations or any other reason beyond the control of Chrisco (and/or its staff). Chrisco cannot accept any liability resulting from a contracted party’s failure to deliver on the date advised. Deliveries to the Chatham Islands will incur a freight charge. Details can be obtained when placing your order. Should your delivery address change, please inform Chrisco immediately.
All Gift Cards/Vouchers must be signed for on delivery. Gift Cards/Vouchers will arrive by late November in plenty of time for your Christmas shopping.
If you live in, or move to a rural area, please make sure you register with NZ Post to ensure your mail and Chrisco Hampers are delivered. If you share the address, we will need to know the box holder’s name before any delivery can be made to you. Please note, there are some areas where Chrisco cannot deliver direct to your door and hampers/vouchers will have to be collected from your local Post agency. Please contact us on 0800 831 300 for more details.
Due to the perishable nature of our goods, we are unable to take hampers back. We guarantee to replace or refund items damaged in transit. We’ll make sure you are happy with your order in time for Christmas.
Your order requires you to make small regular payments. If you are having any difficulty making your payments please contact our friendly Customer Service Team on 0800 831 300 as soon as possible to discuss your options. We may be able to reduce your order so that you still receive some of your items.
You may cancel your order within 21 days of receiving your Order Confirmation. Within this 21 day period there will be no cancellation fee. After the 21 day cooling off period a cancellation fee of 20%, of the amount you have paid towards your order, will apply (to a maximum of $250). Your order cannot be cancelled once it is fully paid.
All efforts have been made to check for errors and omissions in typography and photography. However, inadvertent errors may occur for which Chrisco will not be responsible. Product images are for illustrative purposes only. Catalogue publication: September 2011. Copyright © 2011. Chrisco Hampers Ltd.
All rights reserved. No part of this catalogue may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without prior permission from Chrisco in writing. There will be no contract between Chrisco and a customer until Chrisco issues a notice confirming the customer’s order
A full copy of our privacy policy can be viewed here.
How can I pay for my order?By Direct Debit, Automatic Payment or Credit Card. Credit Cards will be debited on the 15th of every month.
Can I stop a Direct Debit payment?Yes, if you call us by midday the working day before your payment is due we can stop a payment (i.e.: before Friday midday for a Monday payment).
What is a Direct Debit Authority?A Direct debit Authority allows a payment to be automatically deducted from your bank account. You can call Chrisco with your bank account details or fill out the Direct Debit Authority in this catalogue to start your payments. Chrisco is the registered initiator of Authorisation Code 1209835. Our bank debits your account electronically on the day you have chosen (usually your pay day). It’s easy, just fill in the form and then … relax.
What happens if I skip or miss a payment?We’ll automatically recalculate and slightly increase your future payments so that your order is fully paid by Friday, 26th October 2012.
Will I be charged if I miss a payment?Your bank or Building Society may charge you a fee.
What happens if I can’t keep up my payments?We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 0800 555 333.
What happens to my payments on Public Holidays?Your Direct Debit payment will come out the working day prior. Please note that Chrisco is located in Auckland, therefore we observe Auckland Anniversary (we still collect payments on Auckland Anniversary day). If you wish to skip a payment on a public holiday, or on the day after, you will need to let us know before midday on the working day prior.
How does a HeadStart Plan work?Your direct debit payments will continue until your order is fully paid for (no later than 26th October 2012). After the 26th October 2012, a HeadStart Plan will be created for you and direct debit payments will continue accordingly. A HeadStart Plan allows you to make payments towards next year’s order, while giving you time to decide exactly which products you want. We will write to you to confirm your HeadStart Plan payments prior to commencing your direct debits. Your HeadStart plan is fully refundable, at no cost to you, should you wish to stop it. Once your HeadStart Plan has been converted into an order, Chrisco’s standard cancellation policy will apply. Your HeadStart payments must be converted into an order by 15th February 2012. Chrisco will send you reminders before that date. By entering into the HeadStart Plan, you agree that, if you have not converted your order by that date, Chrisco has the right to convert your HeadStart payment into an order on your behalf. Where this happens, we will base the order on your previous orders.
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