About OrderingYou can order Chrisco for yourself or as a gift for someone else with a New Zealand delivery address. All Chrisco products are available via a payment plan, no interest charges and no credit traps. Orders are then delivered once a year, before Christmas. You can pay weekly, fortnightly or monthly. You can add products throughout the year too. The earlier start, the smaller your weekly payments will be.
How to Place your Order
You can place your Chrisco 2013 order online or by mail, phone or fax.
Simply have a look through the products on offer and click “Add to Cart” next to any of the products you would like to purchase. Items will be added to your shopping cart which will automatically update and show you the weekly price. When you have added everything you would like to order, click on “Checkout” and follow the simple instructions that lead you through the ordering process. Please Note: In most delivery locations, the price of products includes collecting your payments (charged to us by our bank) and delivery. Deliveries to the Chatham Islands will incur a freight charge, details can be obtained when placing your order.
You can mail your order to:
Chrisco Hampers, FreePost 140717, PO Box 100688, North Shore, Auckland, 0745 (no stamp required).
You can download an order form here
Phone through your order on 0800 831 300
You can fax your order through to 0800 55 33 55
How to complete a downloaded Order Form
1 Membership Details
Cross the relevant box and write your Membership Number if you have one.
2 Mailing Address
Complete your personal and address details.
3 Contact Details
Please provide phone numbers and email address
4 Delivery Address
Complete delivery address details if different from mailing address
5 Gift Order to friends and family
Cross the box in step 5 and write your own details on the main Order Form. On the 2nd page of the order form fill out the receiver’s address details and the message you would like to include. Write the details of the hampers you want. You will need to send in Call 0800 831 300 if you are sending to more than one address.
6 Hamper Order Details
Write the details of the hampers that you want: Code, Hamper Description, Size (if applicable), Quantity and Price. Total up your order and write the total amount in the box provided. Click here for a payment calculator which will help you work out what your payments will be.
7 Payment Details
Choose your payment start date, payment frequency and payment day.
8 Sign and Date
Print and sign your name and fill in the date
9 Direct Debit Request
Complete the Direct Debit Authority to secure your order. We need your bank account number, not your EFTPOS card number. Don’t worry if your account has fewer numbers than the spaces provided – this is different for each bank.
About Your Payments
How can I pay for my order?
By Direct Debit, Automatic Payment or Credit Card. Credit Cards will be debited on the 15th of every month.
Can I stop a Direct Debit payment?
Yes, if you call us by midday the working day before your payment is due we can stop a payment (i.e.: before Friday midday for a Monday payment).
What is a Direct Debit Authority?
A Direct Debit Authority allows a payment to be automatically deducted from your bank account. You can call Chrisco with your bank account details or complete them online or by filling out the Direct Debit Request form in the downloaded order form. Chrisco is the registered initiator of Authorisation Code 1209835. Our bank debits your account electronically on the day you have chosen (usually your pay day) It’s easy. Just fill in the form and then... relax.
What happens if I skip or miss a payment?
We’ll automatically recalculate and slightly increase your future payments so that your order is fully paid by Friday, 25th October 2013.
Will I be charged if I miss a payment?
Your bank or Building Society may charge you a fee.
What happens if I can’t keep up my payments?
We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 0800 831 300
What happens to my payments on Public Holidays?
Your Direct Debit payment will come out the working day prior. Please note that Chrisco is located in Auckland, therefore we observe Auckland Anniversary (we still collect payments on Auckland Anniversary day). If you wish to skip a payment on a public holiday, or on the day after, you will need to let us know before midday on the working day prior.
What is a HeadStart Plan?
A HeadStart plan is the easy way to get a head start on your Chrisco payments for the next Christmas.
How does a HeadStart Plan work?
Your direct debit payments will continue until your order is fully paid for (no later than 25th October 2013). After the 25th October 2013, a HeadStart Plan will be created for you and direct debit payments will continue accordingly. A HeadStart Plan allows you to make payments towards next year’s order, while giving you time to decide exactly which products you want. We will write to you to confirm your HeadStart Plan payments prior to commencing your direct debits. Your HeadStart plan is fully refundable, at no cost to you, should you wish to stop it. Once your HeadStart Plan has been converted into an order, Chrisco’s standard cancellation policy will apply.
Your HeadStart payments must be converted into an order by 1st February 2014. Chrisco will send you reminders before that date. By entering into the HeadStart Plan, you agree that, if you have not converted your order by that date, Chrisco has the right to convert your HeadStart payment into an order on your behalf. Where this happens, we will base the order on your previous orders.
Final payment for catalogue orders is due 25th October 2013. Therefore, your payments depend on when you place your order and how often you pay them. Once you start to add products to the shopping cart the weekly price will be displayed in the top right corner. You can check how much your payments will be if you wanted to pay fortnightly or monthly or if you wanted to start paying later by clicking on the ‘Payment Calculator’ button
Click here for answers to some frequently asked questions.