Chrisco Customer Guarantee

Why choose Chrisco?
How Chrisco prices compare with supermarkets
We guarantee you will get the products you paid for.
You can order a gift for someone else
We guarantee our products are good quality
Your order
Customer Service
Membership Number
Products and Pricing
Packing
Delivery
Gift Card/Voucher delivery
Rural Delivery
Returns
Catalogue
Privacy Policy

Why choose Chrisco?
Chrisco is a reputable company with a 30-year history. You can be assured of our integrity. We’ll stand by our promises and make sure you’re entirely happy with your order.
We take pride in our code of ethics and the way we maintain the highest standards of customer service at all times. You can rest assured we comply with industry guidelines and that our procedures are tried and proven. That’s because we’ve developed them with advice from our customers over many years.
How Chrisco prices compare with supermarkets
The price you pay includes the cost of collecting your payments (charged to us by our bank), special packing, delivery (unless where specified) and GST. Prices are fixed for the year. We do charge a little more than some supermarkets because of all the extra costs, but thousands of customers think that Chrisco is great value and tell us they wouldn’t be able to manage without our help.
We guarantee you will get the products you paid for
Chrisco was established in 1977, and we’ve been supplying hampers here in New Zealand since 1991. The fact that we’ve been around for so long demonstrates our commitment to service and delivery. We’ll be around for many years to come!
You can order a gift for someone else
Simply let us know when you order that it’s a gift and we’ll enter a delivery address for the gift recipient, or complete the gift section on the reverse side of the order form.
We guarantee our products are good quality
We only use brands you know and trust, and will only deal with suppliers who have an established track record for goods of the very highest quality.
Your order
We take orders up until mid October 2010, but remember the earlier you order, the smaller your weekly payments will be. All hampers are delivered from November to mid December.
Customer Service
Our Customer Service Centre is open from 8.00am to 5.00pm weekdays (excluding public holidays) on 0800 831 300. If you have any comments or queries our friendly Customer Service team will be more than happy to help.
Membership Number
Your Membership Number is important. It is the way that we identify you and keep your account up to date. Please write your Membership Number on all letters to us and also quote your Membership Number when calling the Customer Service team on the phone.
Products and Pricing
Chrisco may make product substitutions of products (not just meat products). For example, this may occur if a product is not available. All weekly payments are rounded off to the nearest 5 cents. All prices are inclusive of GST, tax and/or duty where applicable. Should there be any alteration in rates of GST, tax or duty, or any unforeseen price increases, Chrisco reserves the right to substitute or adjust hamper contents accordingly to cover increase.
Credit Balance
We reserve the right to deduct a $25 administration fee per annum from any credit balance on an inactive account.
Packing
All hampers are carefully packed into specially designed cartons and quality checked. Our frozen hampers are packed in insulated cartons. Frozen products must be put in the freezer as soon as you receive them.
Delivery
All deliveries are made from November to mid December. We’ll send you a delivery advice card to inform you which day your hampers will be delivered. All deliveries are made on the day between 7am and 7pm. Due to the nature of frozen goods, customers must be home to accept delivery on the day advised, or make arrangements with friends or neighbors to accept it for you. We recommend you put frozen hampers into your freezer as soon as you receive them. In accordance with the sale of Liquor Act, customers who purchase hampers containing alcohol must be over the age of 18 years at the time of order. Proof of identity and age will be required. Chrisco Distribution Ltd is the licensed mail order company for all orders containing alcohol. While every effort is made to deliver on the date advised, Chrisco cannot accept any liability for delay due to the customer’s failure to complete customer obligations or any other reason beyond the control of Chrisco (and/or its staff). Chrisco cannot accept any liability resulting from a contracted party’s failure to deliver on the date advised. Deliveries to the Chatham Islands will incur a freight charge. Details can be obtained when placing your order. Should your delivery address change, please inform Chrisco immediately. If a delivery address is changed after the 22nd October 2010, Chrisco reserves the right to charge a redelivery fee.
Gift Card/Voucher delivery
All Gift Cards/Vouchers must be signed for on delivery. Gift Cards/Vouchers will arrive by late November in plenty of time for your Christmas shopping.
Rural Delivery
If you live in, or move to a rural area, please make sure you register with NZ Post to ensure your mail and Chrisco Hampers are delivered. If you share the address, we will need to know the box holder’s name before any delivery can be made to you. Please note, there are some areas where Chrisco cannot deliver direct to your door and hampers/vouchers will have to be collected from your local Post agency. Please contact us on 0800 831 300 for more details.
Returns
Due to the perishable nature of our goods, we are unable to take hampers back. We guarantee to replace or refund items damaged in transit. We’ll make sure you are happy with your order in time for Christmas.
Cancellations and Refunds
Your order requires you to make small regular payments. If you are having any difficulty making your payments please contact our friendly Customer Service Team on 0800 831 300 as soon as possible to discuss your options. We may be able to reduce your order so that you still receive some of your items. If your order is cancelled, cancellation charges will apply which enable us to recover our costs. You may cancel your order within 21 days of placing your order.
Catalogue
All efforts have been made to check for errors and omissions in typography and photography. However, inadvertent errors may occur for which Chrisco will not be responsible. Product images are for illustrative purposes only. Catalogue publication: September 2009. Copyright © 2009. Chrisco Hampers Ltd.
All rights reserved. No part of this catalogue may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without prior permission from Chrisco in writing. There will be no contract between Chrisco and a customer until Chrisco issues a notice confirming the customer’s order.

Privacy Policy
A full copy of our privacy policy can be viewed here.