All items are delivered from November to mid December 2017 unless stipulated otherwise. You can change your order at any time until the final payment date.
Our Customer Service Centre is open from 8.30am to 5.00pm weekdays (excluding public holidays) on 0800 555 333. If you have any comments or queries, our friendly Customer Service team will be more than happy to help.
Your Membership Number is important. It is the way that we identify you and keep your account up to date. Please write your Membership Number on all letters and emails to us and also quote your Membership Number when calling the Customer Service team.
PRODUCTS AND PRICING
While we make every effort to supply you with your products, stockists and suppliers may change. chrisco reserves the right to make substitutions of any products, either for other products or retailers’ gift cards. When this is necessary, we’ll ensure that they are of equal or greater value.
All weekly payments are rounded up to the nearest 5 cents, excluding gift cards and vouchers. However, you will only ever pay the total amount shown. All prices are inclusive of GST, tax and/or duty where applicable. Should there be any alteration in rates of GST, tax or duty, or any unforeseen product or fuel price increases, chrisco reserves the right to substitute or adjust hamper contents accordingly to cover the increase. We will only be doing this to cover our costs, and will cap any decrease in value of your hamper at 20 per cent. If we have to use our right to reduce your order you have a right to cancel and get a full refund at no cost to you.
GO KARTS and ATV’s
In the interest of safety we recommend that Go Karts and ATV’s are assembled by a professional mechanic. For motorised products, a motorbike helmet must always be worn and children must be supervised by an adult. These items are intended for off road use only. Consult your local council or authority for use and regulations.
SWIMMING POOLS. SPAS AND JUMPING CASTLES
We recommend that you contact your local council for swimming pool safety and water use regulations.
PACKING, ADMIN AND DELIVERIES
Each order will incur a packing and administration charge of $9.95, regardless of how many items you order. All prices include delivery to your door.
All deliveries are made from November to mid-December unless stipulated otherwise. We’ll send you a delivery advice card to inform you which day we intend to deliver your hampers. If you order multiple items, you may receive your items over multiple days. All deliveries are made on the day between 7am and 7pm. Due to the nature of frozen goods, customers must be home to accept delivery on the day advised, or make arrangements with friends or neighbours to accept it for you. We recommend you put frozen hampers into your freezer as soon as you receive them.
While every effort is made to deliver on the intended delivery date advised, chrisco is not liable for any loss resulting from delay due to the customer’s failure to complete customer obligations or any other reason beyond the control of chrisco (and/or its staff). chrisco is not liable for any loss resulting from a contracted party’s failure to deliver as advised.
Deliveries to the Chatham Islands will incur an onward forwarding freight charge; details can be obtained when placing your order. Should your delivery address change, please inform chrisco immediately.
If you live in, or move to a rural area, please make sure you register with NZ Post to ensure your mail and chrisco hampers are delivered. If you share the address, we will need to know the box holder’s name before any delivery can be made to you. Please note, there are some areas where chrisco cannot deliver direct to your door and hampers/vouchers will have to be collected from your local Post agency. Please contact us on 0800 555 333 for more details
GIFT CARD AND VOUCHER TERMS AND DELIVERY
Generally, gift cards and vouchers are not redeemable for cash and cannot be used to pay off store accounts or finance agreements. No change will be given. Once issued, if lost, stolen or destroyed they cannot be replaced or refunded.
Gift cards and vouchers must be signed for on delivery. They will arrive early December in plenty of time for your Christmas shopping.
Due to the perishable nature of our goods, we are unable to take hampers back. We will gladly replace items or reimburse you should a product be damaged in transit and in accordance with our legal responsibilities as a merchant. We are unable to accept returns for other reasons such as you have changed your mind or have made an incorrect choice about the product and no longer wish to keep it.
WARRANTIES AND LIABILITY
Chrisco has liability to you under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 which cannot be excluded or limited in any way. Subject to those rights, the liability of Chrisco (whether in contract, tort or otherwise and whether directly or indirectly) will be limited to the total price of your order. Chrisco gives no warranty or guarantee concerning the fitness for a particular purpose, tolerance to any conditions or similarity to sample. You are responsible for using all necessary skill and care in the handling, storage and preparation of goods delivered to you.
All efforts have been made to check for errors and omissions in typography and photography. However, inadvertent errors may occur for which chrisco will not be responsible. Product images are for illustrative purposes only. Your statutory rights are not affected. Catalogue publication: October 2016. Copyright© 2017 chrisco Hampers New Zealand Limited. All rights reserved. No part of this catalogue may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without prior permission from chrisco in writing. There will be no contract between chrisco and a customer until chrisco issues a notice confirming the customer’s order.
ABOUT YOUR PAYMENTS
HOW CAN I PAY FOR MY ORDER? By Direct Debit, Automatic Payment or Credit Card (excluding American Express & Diners Club Cards). Credit Cards will be debited on the 15th of every month.
WHAT IS A DIRECT DEBIT AUTHORITY? A Direct Debit Request allows a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form in this catalogue, you are authorising chrisco to debit your payments from your chosen account. At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically. It’s easy, just fill in the form and relax.
CAN I STOP A DIRECT DEBIT PAYMENT? Yes, if you call us by midday the working day before your payment is due we can stop a payment (ie. before midday Friday for a Monday payment).
WHAT HAPPENS IF I CANʼT KEEP UP MY PAYMENTS? We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 0800 555 333. See also the Cancellation Policy below.
WHAT HAPPENS TO MY PAYMENTS ON PUBLIC HOLIDAYS? Your Direct Debit payment will come out the working day prior. Please note that chrisco is located in Auckland, therefore we observe Auckland Anniversary (we still collect payments on Auckland Anniversary day). If you wish to skip a payment on a public holiday, or on the day after, you will need to let us know before midday on the working day prior.
WHAT HAPPENS IF I SKIP OR MISS A PAYMENT? We’ll automatically recalculate and slightly increase your future payments so that your order is fully paid by Friday, 27th October 2017. We reserve the right to reduce or cancel your order should your payment plan fall too far behind.
WILL I BE CHARGED IF I MISS A PAYMENT? Your bank or Building Society may charge you a fee.
From time to time our customers forget to stop paying us money for their hampers. This is inconvenient for us, and inconvenient for you. If you are not planning to use the HeadStart plan and place an order in the following year, you should tell your bank to cancel your automatic payments to us when your order is paid.
Where you keep paying us after your hamper is paid for we are always happy to refund your money or to credit your next order. We need to get hold of you to do this: see the “CONTACTING YOU” section below.
If we cannot get hold of you to get your instructions to apply or refund a credit balance that is greater than six months old and less than $25 in value, then you agree we may deem your balance to be $0. As long as your last transaction with us was not more than two years ago, if we later mange to find you, or you contact us, then we will restore your credit balance.
We may have to contact you in the course of the year. This can happen for many reasons. It is in your interests that we have your most recent and accurate contact details at all times. You should update us if your contact details change. If you have not done this and we cannot get hold of you (we will take reasonable efforts to locate you) then we reserve the right to recoup the costs we may be put to in trying to find you. You agree that if we have to do this, then we may deduct those costs from your credit balance. You agree that our efforts in trying to find you in this situation is something that we are entitled to charge you for. The minimum service charge for this is $5 per attempt.
What is a HeadStart Plan? A HeadStart Plan allows you to make payments towards next year’s order, while giving you time to decide exactly which products you want. Once your 2017 order is fully paid, a HeadStart Plan for 2018 will automatically be created for you and your direct debit payments will continue (for the same amount as your second last payment for your 2017 order).
What if I don’t want a HeadStart Plan? If you do not want to have a HeadStart plan, you can tick the red box on the order form or simply call us on 0800 555 333 and we can do it for you.
What will my payments be under a HeadStart Plan? We will write to you to confirm the amount and other details of your HeadStart Plan payments prior to commencing your direct debits under the HeadStart Plan.
Are my payments refundable? Payments under your HeadStart Plan are fully refundable unless and until you convert them into an order for 2018. Once payments under your HeadStart Plan are converted into an order for 2018, chrisco’s Cancellation Policy will apply to your 2018 order (see below for details, or the Terms and Conditions of Purchase on chrisco’s website: http://www.chrisco.co.nz/TermsAndConditions/#tab=purchase). You can convert your HeadStart Plan into an order for 2018 by filling out the order from in next year’s catalogue, by giving us a call on 0800 555 333, or going online at chrisco.co.nz
What if I don’t convert my HeadStart Plan into an order? If you have not converted your HeadStart Plan into an order by 15th February 2018, chrisco will automatically place an order for you for goods of a similar value to your 2017 order (unless you tell us not to do this). Orders that are automatically placed by chrisco are fully refundable unless and until you confirm your order. Once you confirm your order, chrisco’s Cancellation Policy will apply (see below for details, or the Terms and Conditions of Purchase on chrisco’s website: http://www.chrisco.co.nz/TermsAndConditions/#tab=purchase
Free Gift: To give you an extra helping hand, chrisco will give a free gift with a retail value of at least $25 to customers whose HeadStart Plan is converted into an order for 2018 (limit one free gift per customer).
Your order requires you to make small regular payments. If you are having difficulty making your payments please contact our friendly Customer Service representatives on 0800 555 333 as soon as possible to discuss your options. We may be able to reduce your order so that you still receive some of your items.
If your order is cancelled, cancellation charges will apply which enable us to recover our selling costs.
You may cancel your order at any time prior to your taking possession of the goods you have ordered. If your order is cancelled within 21 days of the order being placed there will be no cancellation fee. After the 21 day cooling off period a cancellation fee of 20% of amount paid may apply (to a maximum of $250).