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Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Chrisco’s relationship with you in relation to this website.

The term "Chrisco" or "us" or "we" refers to the owner of the website whose registered office is in Auckland. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Chrisco has liability to you under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 which cannot be excluded or limited in any way. Subject to those rights, the liability of Chrisco (whether in contract, tort or otherwise and whether directly or indirectly) will be limited to the total price of your order. Chrisco gives no warranty or guarantee concerning the fitness for a particular purpose, tolerance to any conditions or similarity to sample. You are responsible for using all necessary skill and care in the handling, storage and preparation of goods delivered to you.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without Chrisco’s prior written consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.

All rights reserved. No part of this site may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without prior permission from Chrisco in writing.

When placing an order with chrisco, you are agreeing to the following Terms and Conditions.

You can view Our Guarantee here.

Payments

Payment start date

Once you have placed your order, payments via Direct Debit and Automatic Payment will start on the date you selected. Payments by Credit Card will be debited on the 15th of every month.

Payments on Public Holidays

Your Direct Debit payment will come out the working day prior. Please note that chrisco is located in Auckland, therefore we observe Auckland Anniversary (we still collect payments on Auckland Anniversary). If you wish to skip a payment on a public holiday, or on the day after, you will need to let us know before midday on the working day prior.

Missed payments

If you miss a payment we will automatically recalculate and slightly increase your future payments so that your order is fully paid by the Final Payment Date. If several payments are missed, we will reduce your order to make the remaining payments easier. We are not responsible for your bank charges if payments fail.

If you are unable to keep paying, we will reduce your order to the amount you have already paid, and you will still receive products and/or vouchers for Christmas. We are happy to discuss your order at any time. Simply Contact Us.

We reserve the right to reduce or cancel your order should your payments fall too far behind.

Direct Debit Authority

If you are paying by Direct Debit, you will need to complete a Direct Debit Authority to allow a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form, you are authorising chrisco to debit your payments from your chosen account. At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically. It’s easy. Just fill in the form and then... relax.

Stopping a Direct Debit payment

If you call us on 0800 555 333 by midday the working day before your payment is due we can stop a payment (i.e.: before Friday midday for a Monday payment).

Overpayments

From time to time our customers forget to stop paying us money for their hampers.  This is inconvenient for us, and inconvenient for you.  If you are not planning to use the HeadStart plan and place an order in the following year, you should tell your bank to cancel your automatic payments to us when your order is paid. 

Where you keep paying us after your hamper is paid for we are always happy to refund your money or to credit your next order.   We need to get hold of you to do this: see the “CONTACTING YOU” section below. 

If we cannot get hold of you to get your instructions to apply or refund a credit balance that is greater than six months old and less than $25 in value, then you agree we may deem your balance to be $0.  As long as your last transaction with us was not more than two years ago, if we later mange to find you, or you contact us, then we will restore your credit balance.

 

CONTACTING YOU

We may have to contact you in the course of the year.  This can happen for many reasons.  It is in your interests that we have your most recent and accurate contact details at all times.  You should update us if your contact details change.  If you have not done this and we cannot get hold of you (we will take reasonable efforts to locate you) then we reserve the right to recoup the costs we may be put to in trying to find you.  You agree that if we have to do this, then we may deduct those costs from your credit balance.  You agree that our efforts in trying to find you in this situation is something that we are entitled to charge you for.  The minimum service charge for this is $5 per attempt.

 

HEADSTART PLAN

What is a HeadStart Plan? A HeadStart Plan allows you to make payments towards next year’s order, while giving you time to decide exactly which products you want. Once your 2017 order is fully paid, a HeadStart Plan for 2018 will automatically be created for you and your direct debit payments will continue (for the same amount as your second last payment for your 2017 order).

What if I don’t want a HeadStart Plan? If you do not want to have a HeadStart plan, you can tick the red box on the order form or simply call us on 0800 555 333 and we can do it for you.

What will my payments be under a HeadStart Plan? We will write to you to confirm the amount and other details of your HeadStart Plan payments prior to commencing your direct debits under the HeadStart Plan.

Are my payments refundable? Payments under your HeadStart Plan are fully refundable unless and until you convert them into an order for 2018. Once payments under your HeadStart Plan are converted into an order for 2018, chrisco’s Cancellation Policy will apply to your 2018 order (see below for details, or the Terms and Conditions of Purchase on chrisco’s website: http://www.chrisco.co.nz/TermsAndConditions/default.aspx). You can convert your HeadStart Plan into an order for 2018 by filling out the order from in next year’s catalogue, by giving us a call on 0800 555 333, or going online at chrisco.co.nz

What if I don’t convert my HeadStart Plan into an order? If you have not converted your HeadStart Plan into an order by 15th February 2018, chrisco will automatically place an order for you for goods of a similar value to your 2017 order (unless you tell us not to do this). Orders that are automatically placed by chrisco are fully refundable unless and until you confirm your order. Once you confirm your order, chrisco’s Cancellation Policy will apply (see below for details, or the Terms and Conditions of Purchase on chrisco’s website: http://www.chrisco.co.nz/TermsAndConditions/default.aspx

Free Gift To give you an extra helping hand, chrisco will give a free gift with a retail value of at least $25 to customers whose HeadStart Plan is converted into an order for 2018 (limit one free gift per customer)

 

How to change your order

You can change your order any time until the Last Change Date shown below.

Catalogue Last Order Date Last Change Date Final Payment Date
Hamper 2017 Friday 21st October, 2017 Friday 21st October, 2017 Friday 21st October, 2017
Home and Living 2017 Friday 25th August, 2017 Friday 25th August, 2017 Friday 21st October, 2017
Family Christmas Gift Friday 25th August, 2017 Friday 25th August, 2017 Friday 21st October, 2017

Just remember that changing your order can lead to an increase or decrease in your payments. A customer service representative will be more than happy to help you out. To contact us, click here.

Cancellation Policy

Your order requires you to make small regular payments. If you are having difficulty making your payments please contact our friendly Customer Service representatives on 0800 555 333 as soon as possible to discuss your options. We may be able to reduce your order so that you still receive some of your items. If your order is cancelled, cancellation charges will apply which enable us to recover our selling costs. You may cancel your order at anytime prior to you taking possession of the products you have ordered. You may cancel your order within 21 days of the date of your original order confirmation within this 21 day period there will be no cancellation fee. After the 21 day cooling off period a cancellation fee of 20% of amount paid will apply (to a maximum of $250).

 

Products and Pricing

While we make every effort to supply you with your products, stockists and suppliers may change. chrisco reserves the right to make substitutions of any products, either for other products or retailer's gift cards. When this is necessary, we’ll ensure that they are of equal or greater value. All weekly payments are rounded up to the nearest 5 cents, excluding gift cards and vouchers, However you will only pay the total amount shown. All prices are inclusive of GST, tax and/or duty where applicable. Should there be any alteration in rates of GST, tax or duty, or any unforeseen product or fuel price increases, chrisco reserves the right to substitute or adjust hamper contents accordingly to cover the increase. We will only be doing this to cover our costs, and will cap any decrease in value of your hamper at 20 per cent.  If we have to use our right to reduce your order you have a right to cancel and get a full refund at no cost to you. 

Packing

All hampers are carefully packed into specially designed cartons and quality checked. Our frozen hampers are packed in insulated cartons.

Delivery

Delivery - General

A $9.95 packing and administration fee applies to each order from the Home & Living and Family Christmas Gifts 2017 catalogues, regardless of how many items you order. All deliveries are made from November to mid-December unless stipulated otherwise. We’ll send you a delivery advice card to inform you which day we intend to deliver your order . All deliveries are made on the day between 7am and 7pm. Customers must be home to accept delivery on the day advised, or make arrangements with friends or neighbours to accept it for you. While every effort is made to deliver on the intended delivery date advised, chrisco is not liable for any loss resulting from delay due to the customer’s failure to complete customer obligations. chrisco is not liable for any loss resulting from a contracted party’s failure to deliver on the particular intended delivery date advised. If for some reason we fail to deliver on the intended date advised, we will ensure that delivery will occur on an alternative date between November to mid-December (or as otherwise stipulated). Deliveries to the Chatham Islands will incur an onward forwarding freight charge, details can be obtained when placing your order. Should your delivery address change, please inform chrisco immediately.

Delivery - Frozen goods

Due to the nature of frozen goods, customers must be home to accept delivery on the day advised, or make arrangements with friends or neighbours to accept it for you. We recommend you put frozen products into your freezer as soon as you receive them.

Delivery – Packing & Administration / Delivery Fee

Home and Living Catalogue & Family Christmas Gifts Catalogue - Each order will incur a Packing and Administration charge of $9.95, regardless of how many items you order.
 

Delivery - Rural

Should you live in, or move to a remote rural area, we may ask you to collect your order from a local pick-up point and some very remote areas may not be within our courier delivery range. Please check this when you order.

0146 0152 0154 0212 0341 0441-0443 446 0448 0456 0484 0535-0538 0540
0542 2338 2436 3031 3036 3037 3136 3162 3167 3262 3646 3938
3948 4339 4350 4863 4943 5541 7062 7142 7250 7260 7402 7442
7445 7445 7448 7844-7846 7859 8941 9069 9243 9538 9544 9643 9646
9739 9744-9750 9752 9810 9884          

Delivery - Change of address

Should your delivery address change, please inform chrisco immediately. If a delivery address is changed after 10th October 2017 chrisco reserves the right to charge an administration fee.

Delivery - Gift Card/Voucher

Gift Cards and Vouchers must be signed for on delivery. They will arrive by late November/early December in plenty of time for your Christmas shopping.

Delivery – Onward Forwarding Freight

Deliveries to the Chatham Islands will incur an Onward Forwarding Freight Fee. Please contact us on 0800 555 333 for more information.

Gift Card and Voucher Delivery

Generally, gift cards and vouchers are  not redeemable for cash and cannot be used to pay off store accounts or finance agreements. No change will be given. Once issued, if lost, stolen or destroyed they cannot be replaced or refunded. Gift cards and vouchers must be signed for on delivery. They will arrive in early December in plenty of time for your Christmas shopping.

Returns

We will gladly replace items or reimburse you should a product be damaged in transit and in accordance with our legal responsibilities as a merchant (we'll make sure you are happy with your order in time for Christmas). We are unable to accept returns for other reasons such as if you have changed your mind or have made an incorrect choice about the product and no longer wish to keep it.

Swimming Pools, Spas and Jumping Castles

Please check with your localcouncil for swimming pool safety and water use regulations.

Go Karts and ATV’s

In the interest of safety we recommend that GoKarts and ATV’s are assembled by a professional mechanic. For motorised products, a motorbike standard helmet must always be worn and children must be supervised. These items are intended for off road use only. Consult your local council or authority for use and regulations.

Product replacement


We only use brands you know and trust. This ensures they’re all top quality. And, we only deal with suppliers who have an established track record of the very highest quality. While we make every effort to supply you with your products, stock and suppliers may change. Chrisco reserves the right, to make substitutions of any products. When this is necessary, we’ll ensure that they’re of equal or greater retail value.

Assembly

Assembly - Bicycles

In the interest of safety, it is recommended that you have all bicycles assembled by a suitably qualified professional. Bicycles supplied may differ in colour and/or graphics to those advertised.

Assembly – Other

Some items may require assembly and these will generally be noted with the inclusion of this symbol. 

Fees

A packing and administration fee of $9.95 is applicable per order from both the Home and Living 2017 & Family Christmas Gifts 2017 Catalogues.

 

Other

Contract

There will be no contract between Chrisco and a customer until Chrisco issues a notice confirming the customer’s order.

Privacy

A full copy of our privacy policy can be found here.

Catalogue publication

Hamper 2016 - October 2016. Copyright 2016. Chrisco Hampers Ltd.
Home and Living 2016 – October 2016. Copyright 2016. Chrisco Hampers Ltd.
 

Errors, Omissions and Images

All efforts have been made to check for errors and omissions in typography and photography. However, inadvertent errors may occur for which Chrisco will not be responsible. Product images are for illustrative purposes only. 

Shop with Confidence

Affordable payment plans

With small regular instalments, our no deposit and no interest lay-by plan makes shopping for Christmas easy and affordable.

Online Hampers on Instagram

Multiple payment options

Direct Debit, BPay or Credit Card; the choice is yours. Plus you choose the payment plan that best suits you from weekly, fortnightly or monthly instalments.

Online Hampers on FaceBook

About Our Delivery

We deliver all your Christmas goods to your door come November / December, in plenty of time for wrapping.

We're here to help

Call us on: 0800 555 333, or
Send us a message .