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Shipping & Delivery

All deliveries are made from November to mid December, unless stipulated otherwise. We’ll send you a delivery advice card closer to the time to advise your delivery details. If you order multiple items, you may receive your items over multiple days. While every effort is made to deliver on the intended delivery date, Chrisco is not liable for any loss resulting from delay due to the customer’s failure to fulfil the customer’s obligations as outlined or for any other reason beyond the control of Chrisco (and/or its staff).
Chrisco is not liable for any personal loss resulting from a contracted party’s failure to deliver as advised, but  Chrisco will ensure that you receive the goods you have ordered in time for Christmas.  If your hampers do not contain frozen goods, they may be left at your delivery address if our Courier considers it safe to do so. 
DELIVERY - FROZEN GOODS
Due to the nature of frozen goods, somebody must be home to accept delivery of frozen goods on the day advised. You may make arrangements with friends or neighbours to accept it for you. In some circumstances where our Courier considers it is safe to leave the delivery, or where you have instructed us to leave the delivery, we may do so. We recommend you put frozen products into your freezer as soon as you receive them.
DELIVERY – PACKING & ADMINISTRATION / DELIVERY FEE
For Home & Living and for all non food hampers from Hamper catalogues, each order will incur a Packing and Administration charge of $9.95, regardless of how many items you order.
DELIVERY - HEAVY AND OVERSIZED ITEMS
Delivery costs are included except where stipulated throughout the catalogue. Some Chrisco Home and Living, Toy & Gift and non-food hampers will incur a delivery surcharge of $50 where the Heavy Icon Appears for heavy or large items. Maximum fee of $150 per Delivery Address.
DELIVERY - RURAL
Should you live in, or move to a remote rural area, we may ask you to collect your order from a local pick-up point and some very remote areas may not be within our courier delivery range. You can either check the below table for your post code or by calling us on 1800 830 830 for a confiirmation
Rural Postcodes
146 446 2338 3162 4339 7250 8941 9739
152 448 2436 3167 4350 7260 9069 9744-9750
154 456 3031 3262 4863 7402 9243 9752
212 484 3036 3646 4943 7442 9538 9810
341 0535-0538 3037 3938 5541 7445 9544 9884
0441-0443 540 3136 3948 7062 7445 9643  
  542     7142 7448 9646  
          7844-7846    
          7859    

 

If you have set your order as a pick up at a depot, or you live in an area that requires a pick up only, then your delivery date is the date you should make arrangements to pick up your order from the depot. Your Delivery or Pick up Advice will include details of your pick up date and location. If you fail to pick up your order on the date specified, a Chrisco representative will attempt to contact you (up to 3 times either via Phone, Email, SMS or Mail). If we have been unable to contact you within 3 business days, any perishable food will be donated to a local charity, and Chrisco is not required to refund you the cost of such items.DELIVERY – DEPOT COLLECTIONS
Any non-perishable hampers will remain at the depot for up to 20 business days. If we are still unable to contact you after 20 business days, Chrisco will consider this order fulfilled and abandoned, and Chrisco is not required to refund you the cost of such items.   
DELIVERY - CHANGE OF ADDRESS
Should your delivery address change, please inform Chrisco immediately. If a delivery address is changed after the 22 October 2021, Chrisco reserves the right to charge an administration fee of $5.
 
DELIVERY - GIFT CARD/VOUCHER
Physical Gift Cards and Vouchers subject to a single delivery fee of $8 per delivery address. They are sent via Courier Post signature required.  eCards (Electronic Gift Cards and Vouchers) are NOT subject to a delivery fee as they are sent or retrieved via electronic means only.
DELIVERY – ONWARD FORWARDING FREIGHT
Deliveries to islands or some remote areas may incur an on-forwarding freight charge depending on the postcode. Details can be obtained when placing your order. 
North Island   South Island   Onforwarding
KAEO 0448   TAKAKA 7142   CHATHAM ISLANDS 8942
KAITAIA 0441   MARUIA 7062   CHATHAM ISLANDS 8944
MAUNGATAPERE 0152   PICTON 7250      
RAWENE 0443   IKAMATUA 7846      
RUSSELL 0242   MOANA 7845      
WAIMAMAKU 0446   FOX GLACIER 7859      
MAUNGAKARAMEA 0146   LEITHFIELD 7446      
NGUNGURU 0154   SEFTON 7445      
KAIWAKA 0542   WAIKARI 7442      
MANGAWHAI 0540   WAIKUKU BEACH 7402      
HOROTIU 3262   WAIKUKU BEACH 7448      
NATIONAL PARK 3948   CHATHAM ISLANDS 8942      
WHIRITOA 3646   CHATHAM ISLANDS 8944      
ROTORUA 3036   WAITATI 9069      
MINGINUI 3037   GARSTON 9750      
MURUPARA 3051   HAAST 7844      
OPOTIKI 3162   WAIHOLA 9243      
MOKAU 4350   BALFOUR 9746      
BULLS 4863   DIPTON 9752      
MANAKAU 5541   MANAPOURI 9643      
NORSEWOOD 4943   MOSSBURN 9747      
      RIVERSDALE 9744      
      WAIKAIA 9745      
      ATHOL 9749      
      KINGSTON 9748      
      MILFORD SOUND 9646      
      LIMEHILLS 9759