Terms & Conditions Of Purchase
1.Products and Pricing
8.Gift Cards and Vouchers
10.Warranties and Liabilities
11.Safety and Council Regulations
Last Order Date Last Change Date Final Payment Date
All 2020 Catalogues Friday 23rd Oct 2020 Friday 23rd Oct 2020 Friday 23rd Oct 2020
Chrisco Hampers Ltd (from here on in referred to as “Chrisco”)
While we make every effort to supply you with your chosen products, sometimes stock and suppliers may change.
1.1. Substitutions of goods - Hampers - Chrisco has the right to make substitutions of any goods for similar products of equal or greater value. If Chrisco substitutes more than 20% of the goods in the hamper in this way, Chrisco will notify you. You will then have the right to cancel the agreement and obtain a full refund of the payments you have already made. Our Cancellation policy will not apply.
1.2. Substitutions of goods – Merchandise - Where a product you have ordered has been discontinued or is no longer available to purchase from our suppliers, Chrisco has the right to make substitutions for similar products of equal or greater value. If this were to happen, Chrisco will notify you. You will then have the right to cancel the agreement and obtain a full refund of the payments you have already made. Our Cancellation policy will not apply
1.3. Pricing- All weekly pricing is rounded up to the nearest 5 cents, excluding gift cards and vouchers. However, you will only ever pay the total amount of your order. All prices are inclusive of GST, tax and/or duty where applicable.
1.4. Changes in GST, Tax, Duty or Fuel -Should there be any alteration in rates of GST, tax or duty, or any unforeseen product or fuel price increases, Chrisco reserves the right to adjust hamper contents accordingly to cover the costs of the increase. We will cap any decrease in your hamper contents to 20 percent of the total hamper value. If this were to happen, Chrisco will notify you. You will then have the right to cancel the agreement and obtain a full refund of the payments you have already made. Our Cancellation policy will not apply
Your order requires you to make regular weekly, fortnightly or monthly payments (as chosen by you)
2.1 How can I pay for my order?
By Direct Debit, Automatic Payment or Cheque.
2.2 Skipping a Direct Debit payment?
Yes, if you call us by midday the working day before your payment is due, we can stop a payment (Note. before midday Friday for a Monday payment).
2.3 What happens if I can’t keep up my payments?
We understand that circumstances change and if you are not able to keep paying. Please call one of our friendly Customer Service team members on 0800 555 333 to discuss your options. See also the Cancellation Policy below.
2.4 Payments on Public Holidays?
Your Direct Debit payment will come out the working day prior to the public holiday. Please note that Chrisco is located in Auckland, therefore we observe Auckland Anniversary. If you wish to skip a payment that would land on a public holiday, you will need to let us know before mid-day on the working day prior. Example: Queens Birthday 2020 observed on Monday 1st June 2020. Therefore, a payment due on that date would be taken on Friday 29th May 2020. If you needed to skip that payment you would let us know by midday Thursday 28th June 2020.
2.5 Skipped or Missed Payments?
We’ll automatically recalculate which will slightly increase your future payments so that your order is fully paid by Friday, 23rd October 2020. We reserve the right to reduce your order in proportion to your missed payments (this may result in items being removed from your order), or to cancel your order should your payment plan fall too far behind. If this is necessary, our Cancellation Policy (set out below) will apply.
2.6 Payment Dishonours
Your Bank, Credit Union or Building Society may charge you a fee.
3 Cancellation Policy
If you are having difficulty making your payments, please contact our friendly Customer Service team on 0800 555 333 as soon as possible to discuss your options. For instance, we may be able to reduce the value of your order to suit your budget and enable you to receive some items.
You can change your order at any time until Friday 23rd October 2020. You can cancel your order as permitted by our Cancellation Policy. If your order is cancelled, cancellation charges will apply which enable us to recover our selling costs.
You may cancel your order at any time prior to your taking possession of the goods you have ordered. If you order is cancelled within 21 days of the order being placed, there will be no cancellation fee. After the 21 day cooling off period, a cancellation fee of up to 20% of the amount paid may apply (to a maximum of $250).
4 Refund Policy
Payments under your HeadStart Plan are fully refundable until you convert them into an order. Once payments under your HeadStart Plan are converted into an order, the Cancellation Policy will apply to your order.
For security reasons, refunds can only be applied to the account from which they were taken.
• Direct Debits payments can only be refunded directly to the bank account originally charged
• Credit Cards payments can only be refunded to the credit card originally charged
• Cheque payments can only be refunded by cheque; made payable to the original payer
• Automatic Payments can only be refunded by cheque; made payable to the original payer
5 HeadStart Plan
5.1 What is an HeadStart Plan?
A HeadStart Plan allows you to make payments towards next year’s order, while giving you time to decide exactly which products you want to choose. Once your 2020 order is fully paid, a HeadStart Plan for 2021 will automatically be created for you and your payments will continue (for the same amount as your second to last payment for your 2020 order), unless you instruct us otherwise (see Opting Out below).
5.2 What will my payments be under a HeadStart Plan?
We calculate your HeadStart Plan payments using your second to last order payment amount, or the specific amount directed by you. We will write to you to confirm the amount and other details of your HeadStart Plan payments prior to commencing your payments.
5.3 Are my payments refundable?
Payments under your HeadStart Plan are fully refundable unless you convert them into an order. Once payments under your HeadStart Plan are converted into an order, Chrisco’s Cancellation Policy will apply to your order (see below for details.,
You can convert your HeadStart Plan into an order by filling out the order form in next year’s catalogue, by giving us a call on 0800 555 333, or going online at www.chrisco.co.nz
5.4 What if I don’t convert my HeadStart Plan into an order?
If you have not converted your HeadStart Plan into an order by March 15th 2021, Chrisco will automatically place an order for you for goods of a similar value to your current years order (unless you tell us not to do this).
Orders that are automatically placed by Chrisco are fully refundable until you confirm your order. Once you confirm your order, Chrisco’s Cancellation Policy will apply
5.5 How do I opt out of a HeadStart Plan?
If you do not intend to use the HeadStart Plan for 2021, please (1) cancel your Automatic Payment to us once your order for 2020 is fully paid and (2) Please either check the red box at the bottom of your order form, or tell us that you do not wish to participate in the HeadStart Plan. You can call us on 0800 555 333
5.6 If you continue to make Automatic payments after your 2020 order is fully paid, and you have not checked the red box at the bottom of your order form or told us you do not wish to participate, you will be automatically enrolled in our HeadStart Plan for 2021 (see HeadStart Plan terms below including terms for refunding your money or payment towards your 2021 order). Payments under your HeadStart Plan are fully refundable until you convert them into an order. (See our Refund Policy)
5.7 Free Gift: To give you an extra helping hand, Chrisco will give a free gift to any customer whose HeadStart Plan is converted into an order and that order is fully paid. (Limit one free gift per customer per year).
5.8 Contacting You; we will try to contact you to get your instruction on any continuing payments, but we need to get hold of you to do this: see the “CONTACTING YOU” section below.
6.0 Contacting You
6.1 Contact Details - We may have to contact you during the year regarding your order. To ensure that we always have your most recent and accurate contact details, please contact us to update your contact details promptly if those details change. We will take reasonable efforts to contact you. However, if you have not updated your contact details and we cannot get hold of you we reserve the right to recoup the reasonable costs we incur in trying to find you. You agree that if we must do this, then we may deduct those costs from your credit balance.
6.2 Inactive Accounts If we cannot get hold of you to get your instructions, and you have a balance less than $25 that is older than 6 months, then we may deem your balance to be $0. After this happens, we will still keep trying to contact you. If we manage to find you, or if you contact us, then we will restore your credit balance.
7 Delivery, Processing, Packing and Administration
7.1 Fees - A fee of $9.95 is applicable per order (excludes gift cards, vouchers, food & beverage hampers) regardless of how many items you order
7.2 Heavy Items - Hampers with a Heavy Icon are subject to a $50 delivery surcharge per Hamper, to a maximum of $150 per delivery address.
7.3 Delivery - All deliveries are made from November to mid-December, unless stipulated otherwise. We will send you a delivery or pick up advice card closer to the time to advise you of your delivery details. If you order multiple items, you may receive your items over different days.
7.4 Delivery of Frozen Goods - Due to the nature of frozen goods, somebody must be home to accept delivery of frozen goods on the day advised. You may make arrangements with friends or neighbours to accept it for you. In some circumstances where our Courier considers it is safe to leave the delivery, or where you have instructed us to leave the delivery, we may do so. We recommend you put frozen products into your freezer as soon as you receive them.
7.5 Delivery of Goods Other Than Frozen Goods - If your hampers do not contain frozen goods, they may be left at your delivery address if our Courier considers it safe to do so.
7.6 Failure to Deliver - While every effort is made to deliver on the intended delivery date, Chrisco is not liable for any loss resulting from delay due to the customer’s failure to fulfil the customer’s obligations as outlined or for any other reason beyond the control of Chrisco (and/or its staff).
Chrisco is not liable for any personal loss resulting from a contracted party’s failure to deliver as advised, but Chrisco will ensure that you receive the goods you have ordered in time for Christmas.
7.7 On Forwarding Freight Charges - Deliveries to islands or some remote areas may incur an on-forwarding freight charge depending on the postcode. Details can be obtained when placing your order.
7.8 Change of Delivery Address - Should your delivery address change, please inform Chrisco immediately. If a delivery address is changed after the 23rd October 2020, Chrisco reserves the right to charge an administration fee of $5.
7.9 Depot Collections - If you have set your order as a pick up at a depot, or you live in an area that requires a pick up only, then your delivery date is the date you should make arrangements to pick up your order from the depot. Your Delivery or Pick up Advice will include details of your pick up date and location. If you fail to pick up your order on the date specified, a Chrisco representative will attempt to contact you (up to 3 times either via Phone, Email, SMS or Mail). If we have been unable to contact you within 3 business days, any perishable food will be donated to a local charity, and Chrisco is not required to refund you the cost of such items.
7.10 Any non-perishable hampers will remain at the depot for up to 20 business days. If we are still unable to contact you after 20 business days, Chrisco will consider this order fulfilled and abandoned, and Chrisco is not required to refund you the cost of such items.
8 Gift Card & Vouchers
8.1 Physical Gift Cards and Vouchers are subject to $5 per Card/Voucher processing fee (reflected already in the price of the hamper). Physical Gift Cards and Vouchers are subject to a single delivery fee of $8 per delivery address. They are sent via Courier Post signature required.
8.2 eCards (Electronic Gift Cards and Vouchers) are subject to $5 per Card/Voucher processing fee (reflected already in the price of the hamper). eCards and Vouchers are NOT subject to a delivery fee as they are sent or retrieved via electronic means only.
8.3 Chrisco will supply a genuine gift card or voucher issued by a third party retailer. However, whether and how that gift card or voucher can be redeemed will be governed by the third party retailer’s terms and conditions, and Chrisco has no control over these.
Please note that some retailers may not redeem gift vouchers for cash, or allow them to be used to pay off store accounts or finance agreements Some retailers may not give change. If the gift card is lost or stolen, most retailers do not issue replacements or refunds. Chrisco has no control over the retailer’s decisions in respect of this. Please refer to the retailer’s terms and conditions.
8.4 Gift cards and vouchers must be signed for on delivery. They will arrive no later than the first week of December in plenty of time for your Christmas shopping.
8.5 Any issues regarding the operation of third party Gift Cards should be referred to the relevant vendor website for full terms and conditions. Chrisco does not exchange Gift Cards, and does not provide any warranty in relation to gift card issued by third parties.
We will gladly replace items or reimburse you should a product be damaged in transit and in accordance with our legal responsibilities as a merchant. We do not accept returns for other reasons, such as if you have changed your mind, or have made an incorrect choice about the product and no longer wish to keep it.
10 Warranties and Liabilities
You have statutory rights under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 which cannot be excluded. These rights apply to retailers and manufacturers of goods and providers or services, and include guarantees that goods will be of acceptable quality and fit for purpose and rights that you are not to be subject to misleading or deceptive conduct (see those Acts for a full description of your rights). Subject to those rights, all other representations, terms, warranties, guarantees, or conditions whether implied by statue, common law or custom of trade or otherwise are excluded to the fullest extent permitted by law. You are responsible for using all necessary skill and care in handling, storage and preparations of goods delivered to you.
11 Safety and Council regulations
11.1 Go Karts and ATV’s - In the interests of safety, we recommend that Go Karts and ATV’s are assembled by a professional mechanic. For motorised products a motorbike helmet must always be worn and children must be supervised by an adult. These items are intended for off road use only. Consult your local council or authority for advice on use and applicable regulations.
11.2 Swimming Pools, Spas and Jumping Castles - We recommend you contact your local council for swimming pool safety and water use regulations.
12.1 All efforts have been made to check for errors and omissions in typography and photography. However, inadvertent errors may occur. Product images are for illustrative purposes only. Your statutory rights are not affected (as to those rights, see under the Warranties and Liabilities section).
12.2 Copyright Catalogue publication: October 2019. Copyright© 2019. Chrisco Hampers New Zealand Limited. All rights reserved. No part of this catalogue may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without prior permission from Chrisco in writing. There will be no contract between Chrisco and a customer until Chrisco issues a notice confirming the customer’s order.