OF

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YOUR ORDER

All items are delivered from November to mid December 2018 unless stipulated otherwise.  You can change your order at any time until the final payment date.

CUSTOMER SERVICE

Our Customer Service Centre is open from 8.30am to 5.00pm weekdays (excluding public holidays) on 0800 555 333. If you have any comments or queries, our friendly Customer Service team will be more than happy to help.

MEMBERSHIP NUMBER

Your Membership Number is important. It is the way that we identify you and keep your account up to date. Please write your Membership Number on all letters and emails to us and also quote your Membership Number when calling the Customer Service team.

PRODUCTS AND PRICING

While we make every effort to supply you with your products, stockists and suppliers may change.  Chrisco reserves the right to make substitutions of any products, either for other products or retailers’ gift cards.  Where this is necessary, we’ll ensure they are of equal or greater value. 

 

All weekly payments are rounded up to the nearest 5 cents, excluding gift cards and vouchers. However, you will only ever pay the total amount shown. All prices are inclusive of GST, tax and/or duty where applicable. Should there be any alteration in rates of GST, tax or duty, or any unforeseen product or fuel price increases, Chrisco reserves the right to substitute or adjust hamper contents accordingly to cover the increase.  We will only be doing this to cover our costs, and will cap any decrease in value of your hamper at 20 per cent.  If we have to use our right to reduce your order we will give you reasonable notice and you have a right to cancel and get a full refund at no cost to you.  

IMPORTANT DATES

Catalogue Last Order Date Last Change Date Final Payment Date
Hamper 2018 Friday 26st October, 2018 Friday 26st October, 2018 Friday 26st October, 2018
Home and Living 2018 Friday 24th August, 2018 Friday 24th August, 2018 Friday 26st October, 2018
Family Christmas Gift Friday 24th August, 2018 Friday 24th August, 2018 Friday 26st October, 2018
BestSellers Friday 26th October, 2018 Friday 26th October, 2018 Friday 26st October, 2018

GO KARTS and ATV’s

In the interest of safety we recommend that Go Karts and ATV’s are assembled by a professional mechanic. For motorised products, a motorbike helmet must always be worn and children must be supervised by an adult.  These items are intended for off road use only.  Consult your local council or authority for use and regulations.

SWIMMING POOLS. SPAS AND JUMPING CASTLES

We recommend that you contact your local council for swimming pool safety and water use regulations.

PACKING, ADMIN AND DELIVERIES

Each order will incur a packing and administration charge of $9.95, regardless of how many items you order.  All prices include delivery to your door.

DELIVERY

All deliveries are made from November to mid-December 2018 unless stipulated otherwise. We’ll send you a delivery advice card to inform you which day we intend to deliver your hampers. If you order multiple items, you may receive your items over multiple days.  All deliveries are made on the day between 7am and 7pm. Due to the nature of frozen goods, customers must be home to accept delivery on the day advised, or make arrangements with friends or neighbours to accept it for you. We recommend you put frozen hampers into your freezer as soon as you receive them.

 

While every effort is made to deliver on the intended delivery date advised, Chrisco is not liable for any loss resulting from delay due to the customer’s failure to complete customer obligations or any other reason beyond the control of Chrisco (and/or its staff).  Chrisco is not liable for any loss resulting from a contracted party’s failure to deliver as advised.  

 

Deliveries to the Chatham Islands will incur an onward forwarding freight charge; details can be obtained when placing your order. Should your delivery address change, please inform Chrisco immediately.   

RURAL DELIVERY

If you live in, or move to a rural area, please make sure you register with NZ Post to ensure your mail and chrisco hampers are delivered. If you share the address, we will need to know the box holder’s name before any delivery can be made to you. Please note, there are some areas where chrisco cannot deliver direct to your door and hampers/vouchers will have to be collected from your local Post agency. Please contact us on 0800 555 333 for more details

DEPOT COLLECTIONS

If you have set your order as a pick up at a depot, or you live in an area that requires a pick up only, then your delivery date is the date you should make arrangements to pick up your order from the depot. Your Delivery Advice tells you what your pick up date and location are.

GIFT CARD AND VOUCHER TERMS AND DELIVERY

Generally, gift cards and vouchers are not redeemable for cash and cannot be used to pay off store accounts or finance agreements.

Countdown vouchers must be purchased in conjunction with a Hamper order of over $500. See page 76 in the Hamper catalogue for more details,

Vouchers are not redeemable and, once issued you should treat them carefully, like cash.  If lost, stolen or destroyed they cannot be replaced or refunded

Gift cards and vouchers must be signed for on delivery. They will arrive early December in plenty of time for your Christmas shopping.

RETURNS

We will gladly replace items or reimburse you should a product be damaged in transit and in accordance with our legal responsibilities.  We are unable to accept returns for other reasons such as you have changed your mind or have made an incorrect choice about the product and no longer wish to keep it.

 

CATALOGUE

All efforts have been made to check for errors and omissions in typography and photography.  Inadvertent errors may occur.  Product images are for illustrative purposes only.  Your statutory rights are not affected (as to those rights, see further below under the WARRANTIES AND LIABILITIES heading).  Catalogue publication: October 2017. Copyright© 2017 Chrisco Hampers New Zealand Limited. All rights reserved. No part of this catalogue may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without prior permission from Chrisco in writing. 

CONTRACT TO BE ACCEPTED BY CHRISCO

There will be no contract between Chrisco and a customer until Chrisco issues a notice confirming the customer’s order.

ABOUT YOUR PAYMENTS

HOW CAN I PAY FOR MY ORDER?You can pay by Direct Debit, our preferred method of payment, Automatic Payment or cheque.

 

WHAT IS A DIRECT DEBIT AUTHORITY? A Direct Debit Request allows a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form in this catalogue, you are authorising chrisco to debit your payments from your chosen account. At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically. It’s easy, just fill in the form and relax.


CAN I STOP A DIRECT DEBIT PAYMENT? Yes, if you call us by midday the working day before your payment is due we can stop a payment (ie. before midday Friday for a Monday payment).


WHAT HAPPENS IF I CANʼT KEEP UP MY PAYMENTS? We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 0800 555 333. See also the Cancellation Policy below.


WHAT HAPPENS TO MY PAYMENTS ON PUBLIC HOLIDAYS? Your Direct Debit payment will come out the working day prior. Please note that chrisco is located in Auckland, therefore we observe Auckland Anniversary (we still collect payments on Auckland Anniversary day). If you wish to skip a payment on a public holiday, or on the day after, you will need to let us know before midday on the working day prior.

WHAT HAPPENS IF I SKIP, MISS OR CAN'T KEEP UP MY PAYMENT? If you miss a payment we’ll automatically recalculate and slightly increase your future payments so that your order is fully paid by Friday, 26th October 2018.  We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 0800 555 333.  In some cases if you fall too far behind, we may need to reduce or cancel your order, and reserve the right to do so.  If this is necessary, our cancellation policy (set out below) will apply.

 

OVERPAYMENTS

Please ensure if you are not planning to use the HeadStart plan to place an order in the following year that you instruct your bank to cancel your automatic payments to us when your order is fully paid.  You should tell your bank to cancel your automatic payments to us when your order is paid. 

Where you keep paying us after your hamper is paid for we are always happy to refund your money or to credit your next order.   We need to get hold of you to do this: see the “CONTACTING YOU” section below. 

If we cannot get hold of you to get your instructions to apply or refund a credit balance that is greater than six months old and less than $25 in value, then you agree we may deem your balance to be $0.  As long as your last transaction with us was not more than two years ago, if we later mange to find you, or you contact us, then we will restore your credit balance.

CONTACTING YOU

We may have to contact you in the course of the year.  This can happen for many reasons.  It is in your interests that we have your most recent and accurate contact details at all times.  You should update us if your contact details change.  If you have not done this and we cannot get hold of you (we will take reasonable efforts to locate you) then we reserve the right to recoup the costs we may be put to in trying to find you.  You agree that if we have to do this, then we may deduct those costs from your credit balance.  You agree that our efforts in trying to find you in this situation is something that we are entitled to charge you for.  The minimum service charge for this is $5 per attempt. 

WARRANTIES AND LIABILITY

You have statutory rights under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 which cannot be excluded.  These rights apply to retailers and manufacturers of goods and providers of services, and include guarantees that goods will be of acceptable quality and fit for purpose and rights that you are not to be subject to misleading or deceptive conduct (see those Acts for a full description of your rights).  Subject to those rights, all other representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of trade or otherwise are excluded to the fullest extent permitted by law.  .  You are responsible for using all necessary skill and care in handling, storage and preparation of goods delivered to you.  

HEADSTART PLAN

What is a HeadStart Plan? A HeadStart Plan allows you to make payments towards next year’s order, while giving you time to decide exactly which products you want. Once your 2018 order is fully paid, a HeadStart Plan for 2018 will automatically be created for you and your direct debit payments will continue (for the same amount as your second last payment for your 2018 order).


What if I don’t want a HeadStart Plan? If you do not want to have a HeadStart plan, you can tick the red box on the order form or simply call us on 0800 555 333 and we can do it for you.

What will my payments be under a HeadStart Plan? We will write to you to confirm the amount and other details of your HeadStart Plan payments prior to commencing your direct debits under the HeadStart Plan.

Are my payments refundable? Payments under your HeadStart Plan are fully refundable unless and until you convert them into an order for 2019. Once payments under your HeadStart Plan are converted into an order for 2019, chrisco’s Cancellation Policy will apply to your 2019 order (see below for details, or the Terms and Conditions of Purchase on chrisco’s website: http://www.chrisco.co.nz/TermsAndConditions/#tab=purchase). You can convert your HeadStart Plan into an order for 2019 by filling out the order from in next year’s catalogue, by giving us a call on 0800 555 333, or going online at chrisco.co.nz


What if I don’t convert my HeadStart Plan into an order? If you have not converted your HeadStart Plan into an order by 15th February 2019, chrisco will automatically place an order for you for goods of a similar value to your 2018 order (unless you tell us not to do this). Orders that are automatically placed by chrisco are fully refundable unless and until you confirm your order. Once you confirm your order, chrisco’s Cancellation Policy will apply (see below for details, or the Terms and Conditions of Purchase on chrisco’s website: http://www.chrisco.co.nz/TermsAndConditions/#tab=purchase


Free Gift:To give you an extra helping hand, Chrisco will give a free gift to customers whose HeadStart Plan is converted into an order for 2019 (limit one free gift per customer).

CANCELLATION POLICY

Your order requires you to make small regular payments. If you are having difficulty making your payments please contact our friendly Customer Service representatives on 0800 555 333 as soon as possible to discuss your options. We may be able to reduce your order so that you still receive some of your items.
If your order is cancelled, cancellation charges will apply which enable us to recover our selling costs.
You may cancel your order at any time prior to your taking possession of the goods you have ordered.  If your order is cancelled within 21 days of the order being placed there will be no cancellation fee.  After the 21 day cooling off period a cancellation fee of 20% of amount paid may apply (to a maximum of $250). 

PRIVACY POLICY

For a detailed copy of the Chrisco Hampers Ltd Privacy Policy call us on 0800 555 333 or view it on our website at www.chrisco.co.nz/PrivacyPolicy


 

Shop with Confidence

Affordable payment plans

With small regular instalments, our no deposit and no interest lay-by plan makes shopping for Christmas easy and affordable.

Multiple payment options

Direct Debit or Auto Pay the choice is yours. Plus you choose the payment plan that best suits you from weekly, fortnightly or monthly instalments.

About Our Delivery

We deliver all your Christmas goods to your door come November / December, in plenty of time for wrapping.

We're here to help

Call us on: 0800 555 333, or
Send us a message .