Frequently asked Questions
FAQ’S ABOUT THE CHRISCO FAMILY
Check out the links below to see answers to your questions, If you can’t find what you are looking for simply call one of our friendly Customer Service staff on 0800 555 333 - they'll be happy to help!
WHAT HOURS IS THE CHRISCO CALL CENTRE OPEN?
Our Call Centre is open from 10am to 6pm weekdays (excluding public holidays) with extended opening hours from November to January.
WHAT GUARANTEE IS THERE THAT I WILL GET THE HAMPERS I'VE PAID FOR?
Chrisco Hampers has been around for almost 40 years so we plan to be around for the long haul. We run a profitable business on very conservative lines which we believe demonstrates our commitment to service and delivery. We look forward to being around for many years to come!
HOW DO I KNOW THE PRODUCTS ARE GOOD QUALITY?
As you'll see in our catalogues, we only use the top brands you know and trust.
HOW DO I CALCULATE MY PAYMENTS?
Final payment for our 2021 Catalogues is 22 October 2021. You can use our Budget Calculator to estimate your weekly, fortnightly or monthly payments from a total price. Note: The calculator takes into consideration the remaining time available from today until the final payment date.
WHAT IS MY MEMBERSHIP NUMBER AND WHY IS IT IMPORTANT?
You'll be given a Membership Number either when you place your order, or when you request a catalogue from us. If you can't find it, please Contact Us.
Your Membership Number is important because it helps us to identify you and keep your account up to date. You need to write your Membership Number on all letters and emails to us and also quote your Membership Number when you call us.
HOW CAN I PAY FOR MY ORDER?
By Direct Debit, Automatic Payment, Cheque or Credit Card.
WHAT IS A DIRECT DEBIT AUTHORITY?
A Direct Debit Request allows a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form in this catalogue or on our website, you are authorising Chrisco to debit your payments from your chosen account. At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically.
CAN I STOP A DIRECT DEBIT PAYMENT?
Yes, if you call us by midday the working day before your payment is due, we can stop a payment (Note this means before midday Friday for a Monday payment).
WHAT HAPPENS IF I CAN’T KEEP UP MY PAYMENTS?
We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team members on 0800 555 333 to discuss your options. See also the Cancellation Policy in Chrisco’s General Terms and Conditions.
PAYMENTS ON PUBLIC HOLIDAYS?
Your Direct Debit payment will come out the working day prior to the public holiday. Please note that Chrisco is located in Auckland, therefore we observe Auckland Anniversary. If you wish to skip a payment that would land on a public holiday, you will need to let us know before mid-day on the working day prior. Example: Queens Birthday observed on 1st Monday in June. Therefore, a payment due on that date would be taken on Friday prior. If you needed to skip that payment you would let us know by midday Thursday.
SKIPPED OR MISSED PAYMENTS?
We’ll automatically recalculate which will slightly increase your future payments so that your order is fully paid by the Final Payment Date. We reserve the right to reduce your order in proportion to your missed payments (this may result in items being removed from your order) or to cancel your order should your payments fall too far behind. If this is necessary, our Cancellation Policy Cancellation Policy will apply. Visit Help Centre – General Terms and Conditions.
WILL I BE CHARGED IF A PAYMENT DISHONOUR?
Your bank, Credit Union or Building Society may charge you a fee.
WHAT HAPPENS ONCE I'VE PLACED MY ORDER?
If you have given us your email address or selected email as your preffered method of correspondence, you will receive an order confirmationvia email.You can expect to receive an order confirmation within 5 working days. Please check all your details carefully as this is what we have on record for you. If any of the details are incorrect please Contact Us immediately and we will make the necessary changes. If you do not receive an order confirmation please Contact Us.
CAN I CHANGE MY ORDER?
Yes, you can change your order any time up until the Final Payment Date. Just remember that changing your order can lead to an increase or decrease in your payments. This does not include cancellations; please refer to our Cancellation Policy -Visit Help Centre – General Terms and Conditions.
CAN I ORDER PRODUCTS AS A GIFT FOR SOMEONE ELSE?
Yes. You'll need to place your online gift order separately from your own order. When you do, simply let us know that it's a gift and during the checkout process we will request the gift delivery address. We won't write to the recipient so it will remain a surprise.
CAN I ORDER AT ANYTIME DURING THE YEAR?
Yes. We take orders up until the Final Payment Date. Remember, the earlier you order the more weeks you have to pay and therefore the lower the weekly payments.
WHERE DO YOU DELIVER TO AND WHEN WILL THEY ARRIVE?
All deliveries are made from November to mid-December. We'll send you a letter stating your delivery date or date range in September. Due to the nature of frozen goods, customers must be home to accept delivery on the day advised or make arrangements with friends or neighbours to accept it for you. We recommend you put frozen hampers into the freezer as soon as you receive them.
We use three different methods of delivery to ensure your hampers arrive on time. These include:
Your hamper orders will arrive between 7am and 7pm on your scheduled delivery date. Unfortunately, we cannot provide you with a specific time.
Your delivery will be made by a courier within the delivery date range provided. The courier will call you prior to your delivery to arrange an exact delivery date. If you are not home, a 'calling card' will be left advising you of whom to contact to arrange re-delivery. An additional charge may apply for re-delivery.
New Zealand Post Deliveries
Your delivery may be made by New Zealand Post between the delivery date ranges provided. If you are not at home, a 'calling card' will be left and you will be required to collect your order from the nominated post office.
Visit Help Centre - Terms and Conditions – General for full Terms and Conditions relating to delivery.
WHAT HAPPENS IF I CHANGE ADDRESS?
If you change your address, simply Contact Us to let us know as soon as possible. If a delivery address is changed after 22 October 2021, Chrisco Hampers may charge an administration fee.
HOW DO CHRISCO HAMPERS PRICES COMPARE WITH RETAILERS?
The price you pay includes the cost of collecting your payments (charged to us by our bank), special packing, delivery, GST and is fixed for the year. We do charge a bit more than some retailers because of all the extra costs involved, but thousands of existing customers think that Chrisco Hampers is still great value for money and so convenient! There'll be no more tackling huge Christmas shopping centre crowds or carrying shopping home (with kids in toe), plus you'll have extra money at Christmas time because you've paid for your Chrisco Hampers in advance.
HOW CAN I KEEP UP TO DATE WITH WHAT’S HAPPENING?
Follow us on Instagram and Facebook or feel free to contact one of our friendly Customer Service Team at any time on 0800 555 333
WOULD YOU LIKE TO PROVIDE US FEEDBACK ON OUR SITE OR ASK A SPECIFIC QUESTION?
Click here to email one of our Customer Service team members, or you can phone us on 0800 555 333 or use any of the 5 Ways to Contact Us.
WHERE CAN I FIND YOUR FULL TERMS AND CONDITONS?
Visit – Community - Help Centre - Terms and Conditions or Click Here.